Cancellation policy

Cancellation can be communicated by contacting our Customer Support team on info@enteromed.co.uk or orders@enteromed.co.uk. Return of non-faulty goods You have the right to return your purchased product to us and receive a full refund provided: you notify us in writing that you are cancelling your purchase no later than the 30 working days after the day on which you received your product; you have taken reasonable care of the product prior to return – in particular this means they must not have been damaged; you may give us notice of cancellation by any written means (including email, fax or letter), but it will speed up the process for you and us if you contact us by email at info@enteromed.co.uk or write to us at this address; Returns Dept., Enteromed Ltd, 85 Great Portland Street, London, W1W 7LT you will be responsible for the cost of returning the product to us Please return the Product in suitable packaging to ensure it reaches us in good condition. We will refund the purchase price and original delivery charge of any goods returned no later than 30 days from the day when you give us notice of cancellation. Please note that if you fail to take reasonable care of returned products, or fail to return the product to us, we will be entitled to make a claim against you for any losses which we suffer.

Important Medical Device Class IIA Information

ENTEROSGEL® is NOT a pharmaceutical medicine. ENTEROSGEL® is CE marked as a Class IIa Medical Device, which means it is not absorbed into the bloodstream and does not have any chemical reaction inside the gut. ENTEROSGEL® only acts physically, removing harmful substances of medium weight molecules from the gut via the stool. This makes ENTEROSGEL® a drug-free safe medical device.

Clinical Evidence & Regulatory Approval: All medical claims are substantiated by clinical research published in peer-reviewed journals. All medical claims have been reviewed and approved by the notification body. ENTEROSGEL® is listed by the NHS as a diarrhoea medical device. Available both on prescription and over-the-counter in the UK. Advertising Compliance: ENTEROSGEL® is allowed to be advertised by Meta and Google as a medical device with substantiated medical claims, it is not a pharmaceutical product. Always read the Information for Use Leaflet in the package.

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Cancellation policy

Important Medical Device Class IIA Information